staff directory

Besides moms, dads, Leaders, and volunteers, the Girl Scouts of Virginia Skyline have the minds and talents of our staff behind them. Feel free to contact us with questions. Before calling, check this directory of whom to call or refer to the list below. We’re here to help.


Girl Scouts of Virginia Skyline Council
Headquarters & Skyline Shop
3663 Peters Creek Rd, NW
Roanoke, VA 24019
540-777-5100 or 1-800-542-5905


GSVSC Headquarters Office Hours
Mondays-Thursdays: 7:30-5:30 pm
Fridays: 8 am – 12 noon
Closed: Saturdays & Sundays; 1st Tuesday of each month for All Staff Meetings (unless that Tuesday falls on a holiday, then the meeting will be held the following Tuesday)


Skyline Shop Hours
Wednesdays & Thursdays: 10 am – 6 pm
Fridays & Saturdays: 10 am – 4 pm
Closed: Sundays-Tuesdays; Saturdays in July & August; holidays & holiday weekends
It’s always a good idea to call ahead to verify shop hours before making a trip!
540-777-5136 or 1-800-542-5905, ext. 136
Skyline Shop Online 


Basic Contacts
Basic Information:
Membership Registrations:
Event Approvals:
Human Resources/Careers:
Skyline Shop:
Trip Permissions:


Awards Contacts
Bronze Awards:
Gold Awards:
Silver Awards:


Fund Development & Financial Aid Contacts
Camp Icimani Donations:
Camp Sacajawea Donations:
Friends of Girl Scouting (FOGS):
Share Her Actual Real Expenses (SHARE):


Communications & Technology Contacts
Information Technology:
Membership Voice Committee:


Who Does What at GSVSC - list also found in Volunteer Essentials (Appendix V).


Staff Teams Listed Below
Communications Team
Community Collaborations Team
Finance Team
Fund Development Team
Governance & HR Team
Information Services & Technology Team
Membership Team
Product Sales Team
Program & Property Team
Skyline Shop Team
Volunteer Services Team


communications team
Jennifer Pfister
Marketing & Communications Director
HQ: 540-777-5113, 1-800-542-5905, ext. 113
Cell: 540-521-2136
“I was a girl member for 12 years in GSVSC while growing-up in Giles County, and hail from a family of 3 generations of Girl Scouts/Girl Guides. I have very much enjoyed leading Adventurers teens on hiking, mountain biking, caving, rock climbing and travel events. I worked for the council previously as the communications director for 7 years. I took some time off to raise my son, Mark, and am now back on the communications team. I have a BBA in marketing from Radford University, and a MPA in nonprofit management from VA Tech.”
Allison Kirchner Allison Kirchner
Design & Website Manager
HQ: 540-777-5119, 1-800-542-5905, ext. 119
“I was a Brownie in Bridgewater, NJ when I was a little Allison. I have rejoined the Girl Scouts years later at the GSVSC as a Print and Web Designer. I previously worked as a Graphic Designer in the real estate, advertising, non-profit and entertainment industries in Northern Virginia/Washington, DC. I graduated from James Madison University with a BFA in Graphic Design and AA in Marketing. I am currently continuing studies online in Interactive Design and Marketing at Minneapolis College of Art and Design.”
Cyndi Young-Preston
Production Manager
HQ: 540-777-5130, 1-800-542-5905, ext. 130
“Cyndi says she’s so old, her background won’t FIT in one paragraph…suffice it to say, she knows everything but remains modest! She shares her blessed life with Mosby (rescued as a starving kitten outside the Higher Ed Center in Roanoke) and Kiwi (the most beautiful horse in the world, who rescued Cyndi).”
community collaborations team
Melissa Hildebrand
Community Outreach Manager
“I was a Brownie Girl Scout growing up in Fulks Run, VA. My favorite Girl Scout activity was selling cookies! I rejoined as an adult member when my oldest daughter became a Daisy Girl Scout. Prior to joining the staff at GSVSC, I served as troop leader and media messenger for Northern Rockingham Service Unit. I have been a member of the Mission Delivery operating unit since my hire in October 2008. I am also a certified instructor with the American Red Cross and provide CPR, First Aid, AED, Wilderness First Aid and Babysitter training to adult and girl members of the council. Both of my daughters are Girl Scouts and I am a lifetime member. I enjoy cooking, reading, gardening, traveling, volunteering and pinning.”
finance team
Mike Hill
Chief Financial Officer
HQ: 540-777-5128, 1-800-542-5905, ext. 128
“I joined Girl Scouts Virginia Skyline Council as Chief Financial Officer on January 1, 2008. This followed a 33 year career with the City of Lynchburg serving the last 23 as Director of Finance. I am a graduate of Virginia Polytechnic Institute and State University with a BS in Accounting. Additionally, I am a Certified Public Accountant. I enjoy spending my free time with my wife of 44 years, three daughters and 6 grandchildren, and playing golf. My favorite place to visit is Myrtle Beach.”
Sandra Barbour
Finance Manager
HQ: 540-777-5127, 1-800-542-5905, ext. 127
Leah Pardue
Accounting Assistant
HQ: 540-777-5122, 1-800-542-5905, ext. 122
fund development team
Tammy Shank
Chief Development & Marketing Officer
HQ: 540-777-5111, 1-800-542-5905, ext. 111
“I had the opportunity to participate in Girl Scouting at a young age. However, I was only able to participate for a short while. Therefore, I was so excited to be able to join the GSVSC team and this organization in 2012 as an adult. It is great to be a part of an organization committed to advancing opportunities and providing amazing life experiences for girls. I graduated from Bluefield College with a Bachelor’s degree in Organizational Management and Development and currently serve on the board of the First Chapter of the Association of Fundraising Professionals as their Vice President of Programs. I have been involved in marketing and business development for my entire career spanning retail management, finance, insurance and fundraising.  However, I truly found my passion in non-profit work shortly after my son was born. Being a mom is my greatest joy and inspires me to want to make a difference in the lives of others, especially children. I also enjoy music and art, and spend my free time serving as the pianist for my church, singing in my family’s music group, enjoying the outdoors and spending time with my incredible friends and family.”
Hailey Hermosa
Development Director
HQ: 540-777-5117, 1-800-542-5905, ext. 117
“As a child, Girl Scouting was a major influence in our home. My mother took me sight-seeing at many of the major Girl Scout locations around the world. Vacations were often planned around scouting – we were either camping, visiting Juliette Low’s home-place in Savannah, GA or off to London for a tour of Pax Lodge. “As a Brownie in the VA Skyline Council, I was given the opportunity to build confidence, character and courage through projects, cookie sales and team building. The foundation scouting provided has enabled me to accelerate both academically and professionally. I have two Bachelor of Arts degrees from Sweet Briar College; one in Biology and the other in International Affairs. I continued my studies in the field of Science, going on to earn my Master’s Degree in Community & Environmental Health from Old Dominion University. I have worked for the Virginia House of Delegates and the American Cancer Society, both in the realm of Fund Development. I am thrilled to be a part of the GSVSC team.”
Millie Steele
Donor Relations Specialist
HQ: 540-777-5126, 1-800-542-5905, ext. 126
“I am a lifetime member and Thanks Badge recipient. I started my career with Girl Scouts as an adult on the staff of Erie Shores Council in Ohio. I worked in the production room, program and camp registration, and administrative assistant to the CEO, completing 23 years with the council. After my husband retired, we came to Virginia to be near our daughter. We have two grandsons who have been indoctrinated into the Girl Scout mission of giving back to their community through volunteering with their Grandma!”
governance & HR team
Jean Ann Hughes
Chief Executive Officer
HQ: 540-777-5123, 1-800-542-5905, ext. 123
“I was a Girl Scout for 8 years as a girl. I am one of 6 children and grew up in Illinois. I spent my first career as a Physical Education teacher and coach for 16 years in Illinois. My first paid job in Girl Scouting was the Camp Nurse, as I served as a volunteer EMT for the community in which I taught. I became the seasonal Resident Camp Director and moved on from there. I have worked in four councils in the last 25 years. The councils were located in Quincy, IL, Grand Rapids, MI, Jackson, MI and now in Roanoke, VA. I am a Lifetime Member of Girl Scouts of the USA and Lifetime Member of the Association for Girl Scout Executive Staff.”
Kelly Persinger
Executive Assistant
HQ: 540-777-5110, 1-800-542-5905, ext. 110
“I began working for Girl Scouts in 2012. Although I was never a Girl Scout growing up, I consider myself to be a good fit with GSVSC because of my passion for feminism and raising girls to be self-confident and ambitious. I grew up in the Tidewater region of VA. After high school I moved to Richmond, where I received a B.A. from VCU’s School of Arts. I now live in the Roanoke Valley with my husband, two children, two cats and one dog. For fun & relaxation I like excercising, baking, playing piano, and basking in the sunshine and fresh air.”
IoanaBalint Ioana Balint
Human Resources Manager
HQ: 540-777-5104, 1-800-542-5905, ext. 104
information services & technology team
Debra Giles
HQ: 540-777-5100, 1-800-542-5905, ext. 100
“My name is Debra Ann Jackson Giles and I am the Reservation Specialist. I came to work for GSVSC in January 16, 2004. I share my life with my husband of 35+ years, Sanford (Sandy) Lynn Giles. We have one son, Michael Scott Giles, who is married to Amanda Grace Williamson. I have one dog which is a Golden Retriever whose name is Elijah and one “grand-dog” who also is a Golden Retriever whose name is Bosco. I was on the board of directors for the Roanoke Women’s Bowling Association for 14 years and 10 years of that I was the board secretary. I was inducted into the Hall of Fame for the Roanoke Valley Women’s Bowling Association in 1998. My father, Donald A Jackson, was inducted in 2003 which made us the first father-daughter inducted into the Roanoke Bowling Associations Hall of Fame. I love working for the Girl Scouts of Virginia Skyline and hope to work many more years to come.”
K Lanier
CES/eBiz Manager
“I was a girl member for 12 years; my mother was my leader, and my grandmother was her leader. I am a lifetime GS member. I graduated from Mary Baldwin College with a BA in psychology. I worked as field staff for 4.5 years and moved to the information services team in April of 2010. I have three children who are growing far too quickly! Much like many other brothers, my son ought to be an honorary Girl Scout. My older daughter has been very blessed with the most amazing, wonderful, fantastic, generous, kind, and loving leaders and exciting experiences as a Girl Scout. My youngest recently joined Girl Scouts and is quite thrilled about it!”
membership team
Terrie Richardson
Membership & Volunteer Services Director
“My Girl Scout adventure began when my oldest daughter was in Kindergarten. I started a Daisy troop in Orange, VA and continued to volunteer as a troop leader for 10 years for all three of my daughter’s troops, (Daisy-Cadette). I’ve been employed with GSVSC in the membership department for 14 years. Recruiting adult members and girls is my specialty! I am a native Oregonian and have been married for 26 years with 4 children (3 daughters & 1 son). My hobbies include: hiking, painting my nails, camping, crafts, gardening, baking homemade cookies and eating them! A few of my favorite things are sock monkeys, pumpkins, Martha Stewart, and, of course, Girl Scouts!”
Jodi Brodkin
Membership Manager – NE Region
“I was first introduced to Girl Scouts when my daughter became a Daisy Girl Scout in kindergarten. Not too long after, fate would have it that I had the opportunity to be the troop leader in my daughter’s first year of Brownies, where I continued to serve as the troop leader for 11 years. As I watched the girls grow up before my eyes, I began to understand the Girl Scout Mission to build girls of “courage, confidence, and character” and the difference Girl Scouts makes in girls’ lives. During my time as a volunteer, I enjoyed the many positions that I held: service unit email coordinator, council trainer, Basic I presenter, and council delegate, to name a few. I feel like I am more grounded in my community because of Girl Scouts! In November of 2011, I accepted a staff position with GSVSC as a Field Coordinator. Now, I hold the position of Membership Manager – Northeast. I truly believe in the mission of Girl Scouts to empower girls to be the leaders of tomorrow and leaders in their own lives today! My sole purpose is to encourage others to volunteer for Girl Scouts so they can see their own daughter and girls in their community have fun, make friends, learn leadership and life skills, but mostly show them the endless possibilities Girl Scouts has to offer!”
 Bobby Yancey Bobby Yancey
Membership Manager – NW Region
“I have a Girl Scout family, my daughter is a Junior, my wife was a Girl Scout growing up and has been everything from Service Unit Manager to Cookie Cupboard Mom and everything in between, as an adult. I became involved in Girl Scouts in 2009-2010 membership year, and the more I learned about Girl Scouts, the more I was impressed. That prompted me to get involved in promoting Girl Scouts in our community. I was the primary Membership and Marketing Facilitator, for our community and am proud to say we grew from 15-20 girls in prior years to 105 girls in 2012-2013 year. I have been a Co-Leader, Council Trainer and anything else that needed to be done. I have an A.A.S.P.S. from PVCC and a B.S.C.J. from Liberty University. I have worked in adult corrections, worked for University of Virginia Health System, worked for Lamar Advertising, worked for the City of Lynchburg’s Juvenile Services Department, the Virginia Army National Guard and now proudly for Girl Scouts as a Membership Manager, helping build girls of courage, confidence and character.”
Stephanie Micklem
Membership Manager – SE Region
“I am a mother of four wonderful children — two boys and two girls ages 7, 9, 19 and 21. My daughters were both Girl Scouts and truly enjoyed and excelled because of their experiences with Girl Scouts. I graduated from Liberty University with a bachelor degree in Psychology. I have worked for Girl Scouts since 2007, and I have found that my position with Girl Scouts has truly changed me in so many positive ways. Girl Scouts has given me the opportunity to learn great leadership skills and has truly been a blessing in my life. I love the volunteers I work with and have so much respect for the wonderful work they do as well as their valuable time they give to Girl Scouts.”
Cassi Folks
Membership Manager – SW Region
product sales team
Arlene Wilhelm
Product Sales Manager
HQ: 540-777-5105, 1-800-542-5905, ext. 105
“I am a lifetime member and have been active in Girl Scouting for over 35 years. I have volunteered as a Service Unit Organizer, Service Unit Registrar, Service Unit Chairman, Cookie Sale Manager, Cookie Cupboard Manager, Consultant at each age level, Council Trainer, Outdoor Program Trainer, 1995 Council wide Event Chairman, Annual Meeting Committee Member, Troop Leader, Gold Award Recipient Parent, Gold Award Advisory Committee Member, member of the GSVSC Archives Group, Unit Leader and Program Director for Dark Hollow Day Camp – my camp name is Evergreen. I have worked at GSVSC for over 17 years as the Product Sales Manager using my past experience and my love of Girl Scouting as my guide in developing and managing the Operations of both of the GSVSC Product Sales. I love my job because I get to watch as girls are actively involved in Girl Scout Program.  It is my goal to ensure that all product sale managers get the support they need to make their troop sales productive and fun for their girls. “
Maggie Kuebler
Product Sales Assistant
HQ: 540-777-5112, 1-800-542-5905, ext. 115
program & property team
amy-baker Amy Baker
Program & Property Director
Marisa-McKnew Marisa McKnew
Customer Focus Specialist
“Girl Scouting has always been a way of life in my house. My grandmother was a volunteer for the Girl Scouts for 25 years, and my mom, also a volunteer, for 30+ years. From learning my colors by cookie cases stacked in the living room to now getting to represent the council as a Customer Focus Specialist, Scouting has shaped me into the woman I am today. I graduated from Salem High School in 2012, and I am currently studying to become a Radio Personality. I love photography, traveling, and heartwarming stories. I have been blessed with a wonderful, supporting family who are all involved in scouting. All three of my sisters have been Girl Scouts from Daisies to Ambassadors, and my dad, an honorary Girl Scout, has been exceptionally supportive of the Girl Scouts throughout the years. It’s such a blessing to work for GSVSC, and I can’t wait to see where my future leads me.”
Sierra Richardson
Program Manager – Northern Region
kristin-banks Kristin Banks
Program Manager – SW Region
HQ: 540-777-5121, 1-800-542-5905, ext. 121
Cell: 540-525-6303
JessieDawson Jessie Dawson
Program Manager – SE Region
“I began my journey with GSVSC in May 2012 as a Camp Director at Camp Sacajawea. My summer camp experience was life changing. The girls imprinted on my heart! I have always loved children and all aspects of the outdoors, so this job just seemed like a good fit for me! I never did have the privilege of experiencing Girl Scouting growing up; however, my adventures as an adult have provided me with opportunities that I never imagined possible! GSVSC has allowed me to meet and build relationships with so many wonderful people — girls, staff, volunteers, and collaborators. I am so thankful to say that I am affiliated with such a worthwhile organization! My educational background consists of Nutrition and Health Promotion, and I am currently finishing my degree in Interdisciplinary Studies at Radford University. For fun I enjoy: live music, cooking, riding horseback, camping, kayaking, and spending time with friends, family, and loving on my sweet little pup JB!”
George Headley
Ranger – HQ & Icimani
“I live at Icimani Adventure Center and am responsible for all maintenance/planning for Icimani and HQ.”
Marc Johnson
Ranger – Sacajawea & Sugar Hollow
“I live at Camp Sacajawea and am responsible for all maintenance/planning for Camp Sugar Hollow and Camp Sacajawea. I have degrees from North Carolina State University and began working for Girl Scouts in 1980 at the former Pines of Carolina Girl Scout Council directing and maintaining Camp Graham. Please feel free to contact me for service projects at either camp. As a volunteer for the American Camping Association, I conduct ‘Standards’ accreditation visits for camps in Virginia and West Virginia.”
Star Tolley
Program Services Specialist
HQ: 540-777-5102, 1-800-542-5905, ext. 102
“I never had the privilege of experiencing Girl Scouts growing up, however, GSVSC has allowed me to become a member of Girl Scouts and have the experience to create bonds and memories. I began my journey with GSVSC in January 2007. I love to be a part of an organization that I’m passionate about. I am from Alleghany County and moved to the Troutville area in 2002 with my two children Kasey and Erik. We have two Boston Terrier dogs, turtle, hamster and plenty of wildlife in the country (turkey, deer, raccoon, rabbits, bear, you name it)! I’m a very adventurous woman I think… I love to kayak, hunt, fish, camp, ride dirt bikes, spending time with my children and absolutely love to watch football. If it’s not my son Erik playing it then it will be all college teams and some pro teams. Favorite by far is the Virginia Cavaliers – GO WAHOOS – and the Pittsburgh Steelers. Don’t get me wrong with all the country activities I love to do because my favorite vacation would be taking a cruise soaking up the sun and just relaxing.”
skyline shop team
Wanda Linthicum
Skyline Shop Retail Sales Manager
HQ: 540-777-5137, 1-800-542-5905, ext. 137
Diane Grant
Skyline Shop Retail Sales Assistant
HQ: 540-777-5136, 1-800-542-5905, ext. 136
“I was a Brownie and Intermediate GS in the ’50′s and helped open and close Camp Kiwanianna each summer for many years with my Mom and Dad, Elizabeth and BC Stout. Mom was employed for 44 years with our GS Council. I graduated with undergrad and grad degrees from Longwood College, taught elementary school for 34 years in Roanoke County Public Schools, applied to be the NASA teacher-in-space in 1985, retired in 2004, and chose Archives and GS for my volunteer work. I have worked part-time in the Skyline Shop since Feb. 2011. I enjoy reading; playing, singing, and ringing music of all kinds; gardening; my cabin; traveling; and most of all, my ‘baby’—Tiger Paw—one very spoiled cat.”
volunteer services team
Susan Peyton
Adult Development Manager
“Somehow Girl Scouting doesn’t end at our house, even when I’m ‘not working.’ My husband, Doug, is proud to be a council trainer, and spends a lot of time driving me all over our council. We’ve tried to figure out how to register our cat, Deuce, but she is only interested in earning badges in sleeping and eating. My 3 siblings and I were all scouts: David earned the Eagle Scout; I earned the First Class; and my older sister went to the roundup in Idaho. I started Girl Scouts long before Daisies began. My first Girl Scout memories are of Mom helping with a day camp in Waynesboro, possibly for my older sister. I also have Mom’s notes from her original assistant leader training around 1960, and one of my cookies case box with handles, from the early 70’s.”
Amee Rendon
Volunteer & Membership Services Specialist
Megan-Cheresnowsky Megan Cheresnowsky
Volunteer Services Manager – NW Region
“I grew up as a Girl Scout in Gloucester, Virginia as part of the Girl Scout Council of the Colonial Coast, and Iwas involved in Girl Scouting for years until I graduated from high school. I found that the courage, independence and skills I had learned in Girl Scouting carried through to my adult life and career in many ways. More than once I found myself traveling alone for work, pulled over on the side of the turnpike pumping up a flat tire (in a dress!) and thinking “thanks Girl Scouts!” I graduated from Shenandoah University with a BS in Arts Management (with an emphasis in non-profit management) and a minor in Business Administration. I have always loved working with people, and upon graduation from college I worked for Shenandoah’s Office of Admissions for several years recruiting students for all programs and assisting them through the admission process. Because of this experience and my background with non-profits, Volunteer Services is a very natural transition for me, and I am very excited to be part of an organization that not only benefitted me in countless ways, but will give girls the skills to succeed for years to come!”
Emily Murdock Emily Murdock
Volunteer Services Manager – NE Region
434-970-1717 (office)
434-382-8013 (cell)
“Although I never sold Thin Mints, I grew up in a family that always had a box in the freezer! My adventure with Girl Scouts started in October 2012, when I joined the GSVSC Team as the Volunteer Services Manager-NE. I have passions for growing girls and women in their personal leadership development, and GSVSC has given me a perfect place to do what I love for a mission I truly believe in. I graduated from Vanderbilt University with a BS in Organizational Development and a minor in Communication Studies. After graduation, I worked as a Leadership Consultant with an international non-profit for college women. My husband and I moved to Charlottesville, Virginia in August of 2012, and thankfully, I found this position with GSVSC shortly thereafter!”
Dana Rice
Volunteer Services Manager – SE Region
“I began my journey in Girl Scouts right here within the Virginia Skyline Council as a Brownie, with my Mother being my Troop Leader. This ignited something in me that has never ceased and that has led me to where I am today, thankfully. I have a background in Health Promotion / Emergency Services and volunteer with a local rescue squad as well as teach CPR in the community. With these interests, it’s easy to see why I fit so perfectly into the Volunteer Services role and am exactly where I need to be! I currently live in Central Virginia on a beautiful farm with my husband and two little ones – and LOTS of cows!!”
Kimberly Coake
Volunteer Services Manager – SW Region